Logo
Our ServicesRetail

Omni-channel retail: connected shopping experiences online & in-store

Retail is evolving rapidly: customers switch seamlessly between online stores, marketplaces, mobile apps, and physical locations – and expect the same experience everywhere.

We support retailers, brands, and store chains in their digital transformation: from scalable commerce platforms and modern POS landscapes to loyalty programs and AI-powered personalization engines.

Thanks to integrated inventory & fulfillment data, we ensure that online orders, click & collect, and in-store availability work reliably together. Predictive analytics supports purchasing, assortment planning, and intelligent inventory optimization – cross-branch and internationally scalable.

With digital signage, in-store analytics, and real-time customer data, you create measurable experiences in brick-and-mortar retail, increase conversion rates, and sustainably boost customer loyalty.

Our Retail Solutions at a Glance

Omni-Channel Commerce

Seamless connection of online stores, marketplaces, social commerce, and physical stores – centrally managed, locally deployable.

Start Omni-Channel

POS Systems

Cloud-based POS software with real-time inventory, payment integration (including mobile & contactless), and customer data synchronization.

Modernize POS

Loyalty Programs

Personalized bonus & loyalty programs with gamification, coupons, point systems, and omnichannel customer recognition.

Expand Loyalty
Digitally connected retail with online store and POS system

Personalization Engines

AI-powered product recommendations, dynamic pricing, & context-based promotions across web, app & POS systems.

Use Personalization

Inventory Optimization

Forecast-based inventory planning, automated replenishment processes, branch transfers & multi-warehouse management.

Optimize Stock

Digital Signage & In-Store Analytics

Interactive displays, heatmaps & sensors to measure foot traffic, conversion zones & campaign performance in-store.

Digitize In-Store

Want to connect online & physical stores, reduce returns, or better utilize customer data? We guide you – from strategy to rollout.

Request now

More sales, fewer gaps: digital retail systems that connect

Today, customers expect products to be available everywhere – online, in-store, via click & collect, or with same-day delivery. We build commerce architectures that keep assortments, prices, promotions, and inventory consistent across all channels.
With integrated POS, ERP, and WMS interfaces, we create end-to-end data continuity from the central warehouse to the store. AI-driven personalization increases cart values, while loyalty modules foster long-term customer retention.
In-store analytics, digital displays, and mobile checkout solutions turn your sales floor into a data-driven touchpoint. The result: better assortments, more precise demand planning, and higher conversions – online and offline.

Didn’t find what you’re looking for?

If you didn’t find a suitable service, just call us at
+49 (0) 221 77269960 or fill out the form.

Leave your contact details – we will get back to you promptly.

Retail Consulting

From store to shopping cart – we connect your channels

Whether store network, D2C brand, or global marketplace: we develop scalable commerce solutions, modernize POS landscapes, and bring customer data together profitably.

Talk to us about roadmaps, technology stacks, and integrated retail platforms.

Contact us
Modern shopping environment with digital touchpoints
Our Partners

Stronger Together – Thanks to Leading Partners

Microsoft

Microsoft

Microsoft Azure

Microsoft Azure

Amazon AWS

Amazon AWS

Google Cloud

Google Cloud

Thales Group

Thales Group

Arrow ES

Arrow ES

Vodafone

Vodafone

IBM

IBM

Veeam

Veeam

Atlassian

Atlassian

Jetbrains

Jetbrains

NinjaOne

NinjaOne
Kickstart now

Together to success – your partner for innovative solutions

Your success is our top priority. Contact us and discover tailor-made solutions that truly move you forward.

Contact us without obligation
Let’s Start Illustration

Copyright © 2025 OTOKO Media GmbH - All rights reserved.

Omni-Channel Retail: Connected Shopping Experiences Online & In-Store | OTOKO Media GmbH